The Russound Tech Support Associate is responsible for providing technical support to all Russound customers. The ability to explain complex technical concepts and techniques in a way most anybody can understand is a key attribute. The Tech Support Associate must be able to communicate professionally as an industry expert and/or an industry technician based on the person needing assistance. The Tech Support Associate must also possess strong troubleshooting and technical skills.
One of the goals of the Technical Support Team is to assist in training for both live and web based technical and sales training. There may be opportunities for the right applicant to support these trainings. As a Sales-driven company, this position is ultimately directed by and responds to the needs of the Sales Team..