Russound is closely monitoring the spread of COVID-19, also known as Coronavirus, and we wanted to give you a place with information regarding our ability to serve you during this unprecedented time as well as some helpful documents and links for you to utilize.
Disaster Loan Assistance - Current Declared Disasters: https://disasterloan.sba.gov/ela/Declarations
Small Business Guidance & Loan Resources - https://sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources
Disaster Assistance - Apply For Assistance: https://www.sba.gov/funding-programs/disaster-assistance
Paycheck Protection Program Sample Application Form: https://www.sba.gov/document/sba-form--paycheck-protection-program-ppp-sample-application-form
COVID-19 Economic Injury Disaster Loan Application: https://covid19relief.sba.gov/#/
What small businesses need to know about the government's new forgivable loan program: https://www.cnn.com/2020/04/01/success/small-business-sba-loans/index.html
US Centers for Disease Control COVID-19 Website: https://www.cdc.gov/coronavirus/2019-ncov/index.html
To all our valued Russound Customers:
We wanted to address the COVID-19 virus and to let you know how Russound is responding.
The safety of our employees and their families is our primary concern. We have implemented policies following the CDC’s guidelines for employers and their businesses. We suspended all outside travel by our employees as well as inbound visits to our office in early March in order to minimize the risks of transmission of the COVID-19 virus.
Our Newmarket, NH office is closed and each of our remote employees are all already working from home. Our day-to-day systems are all designed to be able to continue to run our routine activities without the need for anyone physically being in the office.
Meetings with our product development teams and manufacturing partners are already typically done using web-based phone and video conferencing without the need for travel.
Our 3rd party logistics providers, particularly our main warehouse in Buffalo, NY, have all prepared for the same contingencies…following the CDC guidelines for protecting their employees while planning for maintaining operations even under the potential of reduced staffing. As of now, our warehouse continues to operate and fulfill orders.
We’ll continue to update our customers regularly on our operational status and on our inventory levels for individual at-risk SKU’s, but the majority of Russound’s products have sufficient inventory levels so that stock-outs or backorders are not expected. For the handful of items that are out of stock or at low inventory levels, our factories and partners are working quickly to get new shipments on their way to us so that we can minimize any out-of-stock situations.
As with everyone else, Russound is following all developments regarding the virus and mitigation efforts made by the medical community and public health efforts at the federal, state, and local levels and will update its policies accordingly.
Thank you for your understanding and patience as we all work together to help minimize the potential spread of COVID-19 while we continue to manufacture and supply you with the products and support that you need for your business and for your customers.
Keeping yourselves, your families, and your loved ones healthy and safe over the coming weeks and months should be the focus right now and we’ll be here to support you and your business as best we can during these unusual and trying times.
We know that many of you are experiencing disruptions to your typical routines as we all work together to slow the impact of the coronavirus on our families and local communities. We wanted to remind everyone of the excellent quick tip and how-to videos available on Russound's YouTube page as well as our in-depth training webinar presentations available on our Dealer Training website.
Quick and Easy Tech Tip Videos
Get the tech tips you need in shorter videos where we review product lines, specific products, setup and installation how-tos, and more!
To view our YouTube Page click HERE
Full Dealer Webinars
Links to all of our training materials are sent periodically to all Russound Certified Installers. If you are a Russound Certified Installer and have not received these links, please send an email to from the email address you set up with us for your Russound Portal account and we will email you those links.