Service and Cloud Status

As a leader in multi-room audio, Russound is dedicated to providing the most robust audio systems possible.  Designed to be installed, configured, and supported by dedicated audio professionals, Russound products are known for their quality and reliability.  As more and more technologies and products converge in today's connected homes and businesses, the possibilities of compatibility or service issues can arise at any time.  

The vast majority of any issues are usually temporary in nature and will likely resolve themselves without any further action needed.   This page will be used to help communicate the current operational status of Russound's products and connected services.  Please check this page before contacting Russound Technical Support if you suspect there could be a general issue with any Russound products or connected services.

 

Russound Products

ItemStatusComment
MBX-AMP Green Status No Known Issues
MBX-PRE (Zone Mode) Green Status No Known Issues
MBX-PRE (Source Mode) Green Status No Known Issues

 

Streaming Services

 

ItemStatusComment
 SiriusXM Green Status See Note 1 Below
 Pandora Green Status No Known Issues
 Spotify Green Status No Known Issues
 TuneIn Green Status No Known Issues
 vTuner Green Status No Known Issues 

 

Connected Devices and Drivers

 

ItemStatusComment
Amazon Alexa  Green Status No Known Issues
Compass Control Green Status No Known Issues 
Control4 Green Status No Known Issues
Fibaro Green Status No Known Issues 
KNX Green Status No Known Issues 
RTI Green Status No Known Issues
URC Green Status No Known Issues

 

Russound Cloud Services

 

ItemStatusComment
Firmware Updates Green Status No Known Issues
RCI Unlocking Green Status No Known Issues

 

 

Reported Issues

Note 1: SiriusXM has announced a change to their streaming service which will impact Russound’s previous generation of XStream™ streaming devices.

The models affected are:

DMS-3.1

XStream X5

MCA-88X

XZone4

XSource

XZone70V

The original scheduled implementation date of this change was March 31, 2020, but has been postponed by SiriusXM due to the coronavirus. We will provide more information here when we receive it.

We have set up a webpage at www.russound.com/sxm with more information about this change to the SiriusXM service.