As a leader in multi-room audio, Russound is dedicated to providing the most robust audio systems possible. Designed to be installed, configured, and supported by dedicated audio professionals, Russound products are known for their quality and reliability. As more and more technologies and products converge in today's connected homes and businesses, the possibilities of compatibility or service issues can arise at any time.
The vast majority of any issues are usually temporary in nature and will likely resolve themselves without any further action needed. This page will be used to help communicate the current operational status of Russound's products and connected services. Please check this page before contacting Russound Technical Support if you suspect there could be a general issue with any Russound products or connected services.
|MBX-AMP||No Known Issues|
|MBX-PRE (Zone Mode)||No Known Issues|
|MBX-PRE (Source Mode)||No Known Issues|
|SiriusXM||See Note 1 Below|
|Pandora||No Known Issues|
|Spotify||No Known Issues|
|TuneIn||No Known Issues|
|vTuner||No Known Issues|
Connected Devices and Drivers
|Amazon Alexa||No Known Issues|
|Compass Control||No Known Issues|
|Control4||No Known Issues|
|Fibaro||No Known Issues|
|KNX||No Known Issues|
|RTI||No Known Issues|
|URC||No Known Issues|
Russound Cloud Services
|Firmware Updates||No Known Issues|
|RCI Unlocking||No Known Issues|
Note 1: Due to an update by SiriusXM to their streaming service, starting March 31, 2020, XStream devices may not be able to support the new SiriusXM feed. We are aware of this and will have more information soon.