Service and Cloud Status

As a leader in multi-room audio, Russound is dedicated to providing the most robust audio systems possible.  Designed to be installed, configured, and supported by dedicated audio professionals, Russound products are known for their quality and reliability.  As more and more technologies and products converge in today's connected homes and businesses, the possibilities of compatibility or service issues can arise at any time.  

The vast majority of any issues are usually temporary in nature and will likely resolve themselves without any further action needed.   This page will be used to help communicate the current operational status of Russound's products and connected services.  Please check this page before contacting Russound Technical Support if you suspect there could be a general issue with any Russound products or connected services.

 

Streaming Services

 

ItemStatusComment
 SiriusXM  Green Status No Known Issues
 Pandora Green Status No Known Issues 
 Spotify Green Status No Known Issues
 TuneIn Yellow Status See Issue #2 Below
 vTuner Green Status No Known Issues 

 

Connected Devices and Drivers

 

ItemStatusComment
Amazon Alexa   Yellow Status See Issue #1 Below
Compass Control Green Status No Known Issues 
Control4 Green Status No Known Issues
Fibaro Green Status No Known Issues 
KNX Green Status No Known Issues 
RTI Green Status No Known Issues
URC Green Status No Known Issues

 

Russound Cloud Services

 

ItemStatusComment
Firmware Updates Green Status No Known Issues
RCI Unlocking Green Status No Known Issues 

 

 

Reported Issues

Issue #1 - Amazon Alexa

Discovery of Audio Zones by Amazon Alexa is currently not working properly with slave controllers in multiple-controller configurations. Audio Zones connected to a Master Controller are working properly in all installations. 

If you are using a master/slave configuration with your Russound MCA-Series controller, Russound has released a firmware hotfix to address this issue: version 6.07.00 for XStream Series products and version 3.07.00 for MCA-Series products.  Please go to the Russound Portal site and login with your Russound Certified Installer credentials to download these files from the Russound Certified Installer section of the Russound Portal.

 

Issue #2- TuneIn

There is currently an issue accessing TuneIn.  TuneIn has recently made some changes that are impacting the ability of many company's streaming audio products to display and navigate menus using their service.  This includes Russound. TuneIn and Russound are both working to resolve this situation as quickly as possible.  As of today, this issue is only affecting certain geographical regions but we expect the issue to affect more systems in the future.  If you are experiencing difficulty navigating and using TuneIn on your Russound system, please fill in the information below and you will be contacted by email as soon as we have any further information on this issue.  We apologize for any inconvenience this may be causing.  Please note that this issue only affects TuneIn. All other streaming audio sources are NOT affected by this and are working normally.  

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