As a leader in multi-room audio, Russound is dedicated to providing the most robust audio systems possible. Designed to be installed, configured, and supported by dedicated audio professionals, Russound products are known for their quality and reliability. As more and more technologies and products converge in today's connected homes and businesses, the possibilities of compatibility or service issues can arise at any time.
The vast majority of any issues are usually temporary in nature and will likely resolve themselves without any further action needed. This page will be used to help communicate the current operational status of Russound's products and connected services. Please check this page before contacting Russound Technical Support if you suspect there could be a general issue with any Russound products or connected services.
Russound Streaming Audio Products
|MBX-AMP||No Known Issues|
|MBX-PRE||No Known Issues|
|XZone70V||No Known Issues|
|XSource (Legacy)||No Known Issues|
|MCA-88X (Legacy)||No Known Issues|
|XZone4 (Legacy)||No Known Issues|
|DMS-3.1 (Legacy)||No Known Issues|
|X5 (Legacy)||No Known Issues|
|SiriusXM||See Note 2 Below|
|Pandora (XStream Only)||No Known Issues|
|Spotify||No Known Issues|
|Napster||No Known Issues|
|TuneIn||No Known Issues|
|vTuner||No Known Issues|
Connected Devices and Drivers
|Amazon Alexa||No Known Issues|
|Compass Control||No Known Issues|
|Control4||No Known Issues|
|Fibaro||No Known Issues|
|KNX||No Known Issues|
|RTI||No Known Issues|
|URC||No Known Issues|
Russound Cloud Services
|Firmware Updates||No Known Issues|
No Known Issues
|MyRussound (iOS)||No Known Issues|
No Known Issues.
Note 1: SiriusXM has announced a change to their streaming service which will impact Russound’s previous generation of XStream™ streaming devices.
The models affected are:
The original scheduled implementation date of this change was March 31, 2020, but has been postponed by SiriusXM due to the coronavirus. We will provide more information here when we receive it.
We have set up a webpage at www.russound.com/sxm with more information about this change to the SiriusXM service.