Privacy Notice

This privacy notice discloses the privacy practices for Russound/FMP, Inc (“Russound”). This privacy notice applies to information collected by our websites, through our email marketing programs, and through product usage data, including from our mobile apps. This policy will notify you of the following:

  • What personally identifiable information is collected from you, how it may be used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of any and all information collected by Russound. We only have access to/collect information that you voluntarily give us via our website, email, or optional anonymous product usage information. We will never sell or rent this information to anyone.

We will use your information to respond to you, to improve our products, and for marketing efforts which you may opt out of at any time. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do so through the “Unsubscribe” option in our marketing emails, or by contacting us via any of the methods available on the Contact page of our website.

By contacting us, you may:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data
  • Express any concern with our compliance with this policy.


We take many carefully planned precautions to protect your information. When you submit information to Russound, your information is protected both online and offline. Online data transfers are done using encrypted transmissions (“HTTPS”) to protect data while in transit to Russound’s servers.  You can verify this by looking for the “lock” or similar secure icon in your internet browser.  Russound will keep your information secure by taking appropriate organizational and technical measures against its unauthorized access and against its accidental loss or destruction. Russound will also notify you of any known breach of its security that has compromised access to any of your personally identifiable data.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +1 603 659-5170 or via our contact form.


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information.


We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Anonymous Usage Data

Some of our internet-connected products and mobile apps have an option for transmitting anonymous usage data to us for the purpose of improving our products, their performance, or our users’ experience as a whole.  You may opt out of this at any time.  Any data provided has no personally identifiable information and is never shared with any third parties.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify any winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our products, our business processes, or this website.




Updated: May 24, 2018