Note 1: Update April 22, 2025: We have been notified that SiriusXM was not working with some Russound products recently. We believe that the issue has been resolved, but if you are still having issues, please contact our tech support team at
As a leader in multi-room audio, Russound is dedicated to providing the most robust audio systems possible. Designed to be installed, configured, and supported by dedicated audio professionals, Russound products are known for their quality and reliability. As more and more technologies and products converge in today's connected homes and businesses, the possibilities of compatibility or service issues can arise at any time.
The vast majority of any issues are usually temporary in nature and will likely resolve themselves without any further action needed. This page will be used to help communicate the current operational status of Russound's products and connected services. Please check this page before contacting Russound Technical Support if you suspect there could be a general issue with any Russound products or connected services.
Russound Streaming Audio Products
| Item | Status | Comment |
|---|---|---|
| MBX-AMP |  |
No Known Issues |
| MBX-PRE | |
No Known Issues |
| XZone70V (Legacy) | |
No Known Issues |
| XSource (Legacy) | |
No Known Issues |
| MCA-88X (Legacy) | |
No Known Issues |
| XZone4 (Legacy) | |
No Known Issues |
| DMS-3.1 (Legacy) | |
No Known Issues |
| X5 (Legacy) | |
No Known Issues |
Streaming Services
| Item | Status | Comment |
|---|---|---|
| SiriusXM |  |
See Note 1 Below |
| Pandora | |
No Known Issues |
| Spotify | |
No Known Issues |
| Napster | |
No Known Issues |
| TuneIn | |
No Known Issues |
| vTuner | |
No Known Issues |
Connected Devices and Drivers
| Item | Status | Comment |
|---|---|---|
| Amazon Alexa | |
No Known Issues |
| Compass Control | |
No Known Issues |
| Control4 | |
No Known Issues |
| Fibaro | |
No Known Issues |
| KNX | |
No Known Issues |
| RTI | |
No Known Issues |
| URC | |
No Known Issues |
Russound Cloud Services
| Item | Status | Comment |
|---|---|---|
| Firmware Updates | |
No Known Issues |
| RCI Unlocking | |
No Known Issues |
| Russound (iOS) | |
No Known Issues |
| Russound (Android) | |
No Known Issues. |
| MyRussound (iOS) | |
No Known Issues |
| MyRussound (Android) | |
No Known Issues. |
Reported Issues
